G-LINK Program
G-LINK Day 1
G-LINK Day 2
G-LINK Day 3

Day 3: G-LINK-Workshops & Success Stories:


Day 3 Thursday Oct. 06th

Location: Bangkok University

08:00 AM
08:30 AM
This talk will focus on an extension of Singapore's perspective on digital fluency, what's required to not merely survive, but thrive in the knowledge economy, as proposed by the Infocomm Media Development Authority of Singapore.  They propose a set of three skills that are required, namely, technology competency, information literacy, and media literacy.  At NTU, we have discussed this framework in-depth, and found it to be inadequate.  We have added four additional components: (1) health literacy (the ability to obtain information to make sensible personal health decisions) ; (2) common sense (practical knowledge and judgment required for us to live in a reasonable way); (3) wisdom (deep understanding that balances multiple perspectives); and (4) advanced numeracy (mathematical skills to identify, locate, act upon, interpret or communicate a problem).  It is this extended model that will be presented during the keynote.

Chu Keong Lee

Professor | Nanyang Technological University | Singapore

09:00 AM
With the advancements of internet technologies, cloud computing and hardware, digitalisation is indeed revolutionalising the manufacturing, products and services industries. This seminar will discuss the power of cloud computing, with all the massive array of equipment, software, and connections, functions as a canvas for orchestrating and delivering flexible knowledge services including crowdsourcing, ideation, micro-tasking and human-machine cooperative problem solving. However, in order to exploit the potential of the Cloud, some major unlearning and lessons learnt gained from Big Data research are needed. The second half of the talk will showcase a range of Big Data achievements from various industries including automobile, healthcare, transportation and retail. Success in Big Data not only requires an analytical and intuitive mind but often require unlearning e.g.  need to let go exactness for approximations. Among other things, one may need to bypass casual explanations and pattern matching to fully exploit the power of Big Data. New algorithms need to be developed. This talk will conclude with recommendations on managing knowledge in the age of digitalisation.

Eric Tsui

Vice President | Hong-Kong KM Society | Hong-Kong

09:30 AM
The stories of medieval guilds controlling commerce from the 9th-18th centuries is relatively well known. Less talked about is the amazing practices they used to pass knowledge and expertise from one generation to the next. Despite radical cultural and economic change, the guilds were wildly successful at preserving and adapting knowledge for each new era.

Many understood that it was the interative teaching and mentoring practices that sustained their 900-year reign, and from their ashes, the modern trades were born. As the dominance of the guilds faded away to be replaced by universities and academies, however, most modern knowledge work begame heavily theory-based. At first this economically superior method created millions of jobs. Today those jobs are being automated and now, once again, the knowledge-laden creative roles are the ones we need humans to fill. It seems this ancient knowledge transfer success story has much to teach us about the way we grow our businesses today.

This workshop will discuss some of the historic methods, how they are being used today, and how they can be supplemented in a digital age. With examples, discussion and an interactive activity we will examine how these techniques can be applied to your place of work.

Stuart French

Head of Customer Success | My Local Broker & KM Australia | Australia

Most of the known and up to date methods or tools for creativity or idea generation have in common the need for data in order to foster and expand the innovation process. Bisociation, CK, CPS, TRIZ, SUN,… all of them can be improved, and benefit from an easier access for engineers, managers or user thanks to the Big Data magic… Let’s go behind the magic, understand how AI applied to Scientific literature can help innovators to be more efficient, more creative, more business oriented in terms of targeting the right markets, identifying at early stage competitors or cooptitors, and make smarter decision in terms of IP.

Christophe Lecante

CEO | TKM - TecKnowMetrix | France

The Intelligent Social Change Journey (ISCJ) is a developmental journey of the body, mind and heart, moving from the heaviness of cause-and-effect linear extrapolations, to the fluidity of co-evolving with our environment, to the lightness of breathing our thoughts and feelings into reality. Occurring in a world boasting unprecedented connectivity and grounded in development of our mental faculties, these are phase changes, each building on and expanding previous learning in our movement toward intelligent activity. 

Alex Bennet

Co-Founder and Principal | Mountain Quest Institute | USA

What’s it all about?
A 3 hours workshop to introduce the basics and dynamics of the TIPS Innovation People Profiling Method to the participating delegates from academia and industry attending the ISPIM Innovation Summit 2016.

Who’s it for?
  • Delegates with either an academic or business background attending the G-Link Summit.

What do you get?
  • An introduction to the TIPS Innovation People Profiling Method with its 4 bases, 4 styles and 11 innovator profiles
  • An understanding on how TIPS can be applied in business for: talent acquisition, development & retention; work team alignment; personality-compatible management; and conflict management.
  • An understanding of one’s preferred style to innovate
  • An appreciation that every TIPS profile can add value to an organization’s innovation efforts, albeit in different ways and at different points of time within a systematic creative process (such as Thinkergy’s X-IDEA Innovation Method)

Detlef Reis

Founding Director | Thinkergy | IKI-SEA - Bangkok University | Thailand

12:15 PM
Lunch Break
01:30 PM
Communities of practice have been found to support knowledge creation by enabling knowledge sharing among experts and practitioners in organisations. Developing a virtual community of practice provides a platform to share a domain of interest about which can be communicated online. It was realized that practitioners share resources (from experiences, problems and solutions, tools, methodologies). Such communication results in the improvement of the knowledge of each participant in the community and contributes to the development of the knowledge within the domain. 
The workshop seeks to explore strategies and set up processes of cultivating a virtual communities of practice in the public sector industry. The aim is to learn more about the strategies, techniques and challenges that need to be addressed in order to support the fragile process of setting up a new community of practice. 

This workshop will be based on a case study research project where a virtual community of practice was implemented in a public sector organisation. The purpose of this workshop will be to explore the set up process of cultivating a virtual community of practice and the areas that will be discussed, will be – what major issues can be identified during the set-up phase, the critical success factors and way-forward plans to sustain this knowledge sharing initiative.

We will draw our experiences on the creation of virtual communities of practice (VCoPs) for public sector organisations in Malaysia. These VCoPs were designed to provide a convenient and conducive platform for knowledge-seeking professionals and forward-leading organisations to leverage on the community, collaborate for professional advancement, develop their competencies and create strategic alliances. 

This workshop will be conducted via participation in exploring the trends in stimulating the creation and sharing of knowledge related to best practices within the user community. This case provides a practical focus designed to help managers successfully build a guided community of practice towards supporting informal learning within their organisation.

Proposed outcomes of the workshop 
This workshop will provide a practical focus designed to help managers successfully build guided communities of practice towards supporting informal learning within their organisation. More specifically, the implementation model can be useful for any organisation who intends to implement a community of practice in their organisation. 

Geeta Albert

Managing Director | Knowledge Connections | Malaysia

In this new digital era, new generations of workers and students need new adapted approaches and environments for learning.   Traditionally the textbook and the instructor have been the sole knowledge repository and the lecture, the only method of instruction. The learner has been the passive receiver of information and has been spoon-fed information by the instructor.

Time has come to evolve such approaches to better fit the needs of the 21st century learners. Human learning is characterized through observing, reflecting and organizing information. Questions and problems naturally arise from this learning process. Driven by the changes in our communication habits also the ways we conduct surveys and how companies acquire knowledge have changed. On the example of “mobilizing” a corporate survey about the  “status quo of the learning organization in Thailand” Dr. Boondee Bunyagidj and Maik will present how inquiry-based methods improve interactivity and how mobile devices can become the method of choice to build more efficient surveys and powerful learning solutions.

Maik Fuellmann & Boondee Bunyagidj

01:30 PM
Siriraj has recently received the Thailand Quality Class (TQC) Award.
Siriraj is the largest faculty and hospital in Thailand; >15,000 employees, >2.5 million patients visits per year, >3,600 medical students, paramedical students and trainees; the oldest University Hospital in Thailand; >129 years 
Siriraj started a journey to excellence (toward achieving its vision) and sustainability. Therefore, it designed integrated Siriraj Quality Tools and Siriraj KM tool aligned with the context and which facilitate staffs’ potentials at all levels to operate safer, better and the best. Siriraj learnt that KM enormously emphasizes soft side in the organization, increases workforce engagement and promotes learning organization.

During her presentation Prof. Duangmanee will present: 
  • Why KM in Siriraj? 
  • How KM was applied at Siriraj (Siriraj Link-Share-Learn & Siriraj CoP style) to promote a safety culture, quality excellence, workforce engagement and learning organization 
  • Lesson learnt:  Benefits from KM and challenges of KM implementation

Duangmanee Laohaprasitiporn

Deputy Dean of Quality Development | Siriraj Hospital | Thailand

Having implemented Knowledge Management (KM) for over 16 years, the Hong Kong Police Force (HKPF) has received international recognition for its outstanding performance in fostering a knowledge sharing culture and nurturing a learning organisation.  Its KM journey can be categorised into three distinctive phases: from 2001 when the HKPF started codifying its critical knowledge by way of building the Police Intranet, through 2006 when people-based knowledge and experience sharing was emphasised, to 2016 when focus was put on sustaining and integrating KM practices and culture throughout the organisation in coming years.  As the winner of the Most Admired Knowledge Enterprise (MAKE) Awards in 2009, 2013 and 2016, the HKPF has not only projected its image as an admirable law enforcement agency in driving and implementing KM, but also demonstrated its role as a knowledge-powered organisation committed to serving Hong Kong in a global context.  

Ian Chow

Head of Research Centre | Hong Kong Police Force | Hong-Kong

ELF-print company (Russia) received the KRO Award in 2016 (Knowledge Ready Organization). During their presentation they will share: 
  • How they changed their vision and business strategy on stagnant market
  • How they found and implemented a new position in their clients minds
  • How they found partners and collaborated with them
  • How they created new products and services with their entire supply chain

Dmitry Ermakov & Lyubov Nepovinnykh

Success Stories: Panel Discussion
03:10 PM
Coffee Break - Networking
03:30 PM